Streamlined Implementation, Expert Support

The Agistix solution is entirely web-based, so making the transition from any shipping system you may be currently using to ours is a fast and simple process. Once you sign up to use any of our business services, an Agistix account manager is assigned as your primary point of contact to ensure that you gain the maximum value from your Agistix investment. Count on your Agistix account manager to help you every step of the way, from overseeing system implementation and training efforts, to providing access to expert logistics and technical support levels that meet your company's needs.

SUPPORT & SERVICE OPTIONS

Agisitix Customer Support is available via telephone and email Monday through Friday from 6am to 5pm PST. Each issue will be assigned a priority level with guaranteed response times as follows:

(1) High Priority Issues: Less than 2 hours;
(2) Medium Priority Issues: Less than 4 hours;
(3) Low Priority Issues: Less than one business day.

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CUSTOMER SUPPORT

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SYSTEM UPDATES

The Agistix platform is automatically updated on a regular basis. No changes are performed by the user. Release notes are sent out to all customers summarizing and documenting all changes, including any updates that may apply to our online services for Heavy Freight, Small Package, or Invoice Consolidation.

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IMPLEMENTATION

Step 1: Identify user groups, locations & cost centers

First you'll select the individuals, departments and locations of your company that will use the Agistix solution.

Step 2: Collect data, vendors & contacts

Once you identify users and locations, we can either activate your existing vendors on the Agistix platform, or collect data on additional vendors that you would like to have added to our certified carrier base (see Step 4 for more detail).

Step 3: Train the trainers

When all data is successfully uploaded, you'll select up to five people in your company to attend a scheduled training session to "Train the Trainers" who will then transfer knowledge to all the other authorized users in your company.

Step 4: Notify vendors

As part of the customer set-up program, you'll mail out Vendor Notification letters to inform existing vendors that you are changing over to the Agistix system. From that point forward, vendors will send all freight invoices directly to Agistix for processing. You may also nominate any vendors for inclusion on the Agistix platform. Your recommendation will generate an introduction call from Agistix to that vendor so that we can exchange the information necessary to activate them on the Agistix platform.

Step 5: Launch application

As soon as your set-up process is complete, you'll be ready to start using all the Agistix application services that you've signed up for.

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